Products

What is Washed Kraft Paper?
Washed Kraft Paper is a fabric and leather alternative made from natural paper fiber. This material is very durable, highly tear and water resistant, and because it’s naturally sourced, it is biodegradable, cruelty-free and recyclable.

Are Paali bags water resistant?
A little water is not a problem for Paali bags; just let it dry in a cool place after exposure.
Avoid prolonged soaking to prevent damage to the seams and internal lining.

Why are Paali bags wrinkled?
Washed Kraft paper softens and creases with handling. This results in a natural and unique wrinkled look; no two bags are the same.
If you wish to soften your bag’s natural wrinkles and flatten the paper surface, you can iron it on a medium setting.

What do I do if my Paali bag gets dirty?
Small stains can easily be cleaned with a damp cloth and mild detergent.
Paali bags can also be hand or machine-wash in cold water. We recommend lying it flat or hanging it to dry, as using the dryer will increase wrinkles.

Online ordering

What methods of payment do you accept?
We happily and securely accept debit and credit cards, PayPal and PayPal Credit.

Do I need a PayPal account?
No, you just need to really want a new bag.

Can I change or cancel my order?
We process orders as soon as payment is confirmed, so changes and cancellations may not be possible. Please make sure all addresses and information are correct before placing your order.
If you have any questions, you can contact us at hello@paali.us and we’ll be happy to assist you.

 

Shipping & handling

How long will it take my order to get here?
The estimated arrival of standard shipping is between 4 to 6 business days.

How do I track my order?
You can refer to the tracking number in the email you received when your order was shipped to check on your order’s whereabouts.

Where do you ship?
We currently only ship within the United States, but we will be adding new locations soon!

Returns & exchanges

What is your return policy?
We accept returns within 15 days of purchase. All refunds will be issued to either the original method of payment or in store credit. If you want us to send you a return label, a flat shipping fee of $15 will be deducted from the original amount of your refund. Refunds will be made once we receive the returned item. Please make sure that all returned items are unused and unaltered, and have their original tags still on. Make sure to include the packing slip that came with the original order in the package.

If you are ready to start a return, please download the Returns Form here and follow the instructions.

When will I get my return?
We’ll do everything we can so the return is as smooth and quickly as possible. Received items are processed within 3 to 5 business days of receipt. Please allow one billing cycle for credit card refunds.

Please note that we are not responsible for returns lost in transit to us.

What is your exchange policy?
If you want a different product, please follow the instructions to return the original product and purchase a new one.

 

 

 

 

If you have any other questions, please contact us at hello@paali.us. We will be happy to help.